Live at York Museum Gardens 2024: Entry Terms & Conditions

The Promoter of Live at York Museum Gardens 2024 is Futuresound Events.

1.     The Promoter reserves the right to update or amend the Entry Terms & Conditions as required

2.     Admission for all persons by valid ticket or wristband only

3.     Tickets and wristbands are non-transferable for profit / gain and non-refundable except in the instance of event cancellation. Wristbands once removed are invalidated

4.     The Promoter reserves the right to make alterations to the published performance schedules and line-up. The Promoter does not accept liability for any personal compensation claims for a cancelled event, performance or part thereof

5.     Live at York Museum Gardens is a 14+ event.  Children under 14 years of age (aged 5-13) must be accompanied by a parent or guardian (18 or over) at all times and will need to purchase a full-price ticket.  Children under 5 are not permitted.   Live at York Museum Gardens does not accept any parental or supervisory duty of care of liability for any under 18’s on site

6.     Searching is a condition of entry to protect your safety and that of other visitors. We may conduct security searches of clothing, bags and other items, at our reasonable discretion, including on entry and exit. Metal detectors and / or wanding may be in use

7.     All customers consent to having their belongings searched and a physical pat-down by a registered SIA holding member of staff on entry or re-entry

8.     The Promoter reserves the right to refuse admission or eject any persons for anti-social or threatening behaviour, actions likely to cause damage or injury, any person causing nuisance to others or failing to comply with the reasonable request of the management, or those that are intoxicated through alcohol or illegal substances. Any refusal to cooperate, or the use of abusive, threatening or discriminatory remarks; including comments relating to weapons or explosives will result in entry being refused

9.     The Festival has a Zero Tolerance approach to issues of race, gender or sexual harassment and will refuse admission, eject or refer on to further agencies as appropriate

10.   Any refusal to cooperate with search or other entry processes, including comments relating to weapons or explosives, will result in entry being refused

11.   Pass-outs not are permitted, once you have left the site there will be no re-entry.

12.   The use of illegal substances including new psychoactive substances (NPS) or similar is strictly forbidden. Any persons found in possession of illegal or illicit substances will be ejected and substances seized. Medicines must be accompanied by valid prescription or prescribing information such as a dispensing chemist label

13.   A check 25 age verification policy will be in operation for the sale or supply of alcohol. The Promoters reserve the right to refuse to serve alcohol to those that are intoxicated, or are likely to become intoxicated if further alcohol is served

14.   No food or drink is permitted to be brought into the Festival from areas external to the event site.

NB: Should you need to bring an item of food or drink with you due to medical or religious requirements, please contact the Promoter prior to arrival

15.   The Promoters take no responsibility for lost possessions &/or prohibited items. Prohibited items include:

·       Glass Bottles

·       Cans

·       Flasks

·       Cool boxes & hampers

·       Flags/banners

·       Helium balloons

·       Sharp/large rings

·       Flares and firework, smoke grenades, airhorns

·       Bags larger than A3 size (30cm x 42cm x 19cm)

·       Laser Pointers/Pens and Glow Sticks

·       Sharp objects, any items that could potentially be used as a weapon

·       Audio or Video Recording Devices such as personal computers, laptops, iPads and tablets

·       Selfie Sticks, Go-Pros or similar devices

·       Large umbrellas, parasols, tents, gazebos (small personal umbrellas are permitted)

·       Any chairs including collapsible, or any other item of furniture

·       Skateboard, roller skates, bicycles, hover boards

·       Balls, frisbees, kites

·       Barbecues

·       Lanterns or anything that can be lit with a naked flame

·       Drones or other UAV devices

Prohibited items will be removed, confiscated and destroyed on entry. Confiscated items may be available for return post-event at some locations however please check with security

16.   No animals will be permitted with the exception of registered assistance dogs

17.   The sale of unauthorised merchandise is prohibited

18.   Please follow any direction/instruction given by event safety stewards

19.   Throughout the event, areas of the event site may reach their individual capacity in which case the Promoter reserves the right to prevent access. Advance planning and early arrival at stage locations is recommended[C2] 

20.   CCTV is in operation with images recorded for the purpose of crime prevention and public safety. All incidents of crime and disorder will be reported to the police

21.   The event site is a licensed premise. Please note when you leave the event you are entering an alcohol-free zone where no alcohol is permitted, or you could be liable for a fine

22.   Please note bags larger than A3 size (30cm x 42cm x 19cm) are not permitted.

23.   Please note large umbrellas, parasols, tents, gazebos are not permitted.  Small personal umbrellas are permitted

24.   Please be courteous to our neighbours when leaving the event, don’t drop litter & keep noise to a minimum

25.   WARNING: Repeated and prolonged exposure to amplified sound may cause hearing damage. Strobe lighting and other special effects may be used throughout the Festival

PHOTOGRAPHY

1.     Recreational photography of family, friends and/or scenic views of the event is permitted other than where other persons attending the event can be clearly identified as the main focus. Please therefore be respectful to other people’s privacy at all times or you may be challenged and asked to stop and/or leave

2.     Photography/filming/recording for professional/commercial use is not permitted without prior written authorisation or media accreditation from the Promoter

3.     All persons entering the event site consent to any photography/filming/recording as arranged by the organiser for possible future transmission/publication or promotional purposes

4.     No tripods or other large photography/film equipment may be used, unless by those with written authorisation or media accreditation from the promoter